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Terms & Conditions – Kilost

Effective date: 09-25-2025

Legal entity: Fernando Cordero, Panama City, Panama (“Kilost,” “we,” “our,” “us”)

Contact: support@kilost.com

These Terms & Conditions (“Terms”) govern your access to and use of the Kilost website and iOS mobile application (together, the “Services”). By using the Services, you agree to these Terms.

If you do not agree, do not use the Services.

1) Who We Are & Scope

These Terms cover: (a) our public website located at domains operated by Kilost (the “Site”), and (b) our iOS application “Kilost” (the “App”). Android is not currently supported.

2) Eligibility

You must be 18 years or older to use the Services. You represent that you are legally able to enter these Terms and will comply with all applicable laws.

3) Accounts & Sign-In

Accounts are created in the iOS App via Apple, Google, or email sign-in. You're responsible for safeguarding your credentials and for all activities under your account. Notify us immediately of any unauthorized use.

4) Health, Safety & Medical Disclaimers

  • No medical advice. Kilost is a companion and information tool only. It does not provide medical or health care services and is not a substitute for professional medical advice, diagnosis, or treatment.
  • Emergency: The Services are not for emergencies. In urgent situations, call your local emergency number immediately.
  • Informational only: Features such as estimated GLP-1 medication levels and daily calorie targets are informational and may be inaccurate or incomplete. Always verify with your clinician.
  • No guarantees: We do not guarantee weight loss, health outcomes, or any particular results. Outcomes depend on individual behavior and factors outside our control.
  • No affiliation: Kilost is not affiliated with or endorsed by Novo Nordisk, Ozempic®, Wegovy®, or any other third-party brand. All trademarks belong to their respective owners.

5) AI Features & Accuracy

Kilost includes AI-powered features (e.g., camera/food logging assistance). AI may be inaccurate or produce unexpected results. Review all outputs before relying on them. We do not use your inputs/outputs to train models or for human review, except as necessary to operate the Services and address safety, abuse, or legal compliance.

Prohibited AI uses: Don't use AI features to seek medical diagnosis or to create/submit harmful, abusive, or illegal content. We may apply rate limits.

6) User Content & License

You may upload or generate content in the Services (e.g., profile data, notes, photos of food, logs) (“User Content”).

You retain ownership of your User Content. To operate the Services, you grant Kilost a limited, non-exclusive, worldwide, royalty-free license to host, process, store, reproduce, modify, display, and create derivative works of your User Content solely to provide and improve the Services for you (for example, to generate charts, analytics, reminders, and app functionality).

  • We do not sell your User Content, use it for advertising, or train generalized AI models with it.
  • This license ends when you delete your User Content or your account, subject to reasonable technical limitations (e.g., residual copies in encrypted backups that are purged in the ordinary course and not used actively).

You are responsible for your User Content and represent you have the rights needed to grant the above license and that your content does not violate the law or others’ rights.

7) Acceptable Use

You agree not to:

  • Copy, scrape, crawl, or collect the Services or data except as permitted by documented functionality;
  • Decompile, reverse engineer, or seek source code access (unless allowed by law);
  • Bypass or interfere with security, access controls, or service operation;
  • Upload illegal, defamatory, harassing, hateful, obscene, or infringing content;
  • Use the Services for medical diagnosis or emergencies;
  • Access or use accounts or data without authorization.

We may monitor abuse and enforce these Terms.

8) Subscriptions, Billing & Trials (App Store)

  • Paid subscription; gated access. The App is free to download but requires a paid subscription to be used.
  • Billing venue: All purchases, trials, cancellations, refunds, and billing matters are handled exclusively by Apple App Store (and its terms).
  • Plans: The App may offer monthly or annual plans. Details, pricing, and availability are shown in the App Store and in-app purchase sheet.
  • Trials: If offered, trial lengths are shown in the App Store. Cancelling before the trial ends avoids charges.
  • Renewals: Subscriptions auto-renew by default unless you cancel at least 24 hours before the period ends.
  • Cancellations/refunds: Manage in your Apple account settings. Apple’s policies govern refunds. We cannot issue refunds directly.
  • Price changes: Apple handles notifications and consent workflows for price changes.

9) App Store Policies

Your use of the App is also subject to Apple’s terms (including the App Store Terms of Service and in-app purchase rules). In any conflict, Apple’s terms apply for billing/access, and these Terms apply otherwise.

10) License to You

Subject to these Terms, we grant you a limited, non-exclusive, revocable, non-transferable license to use the Services for your personal, non-commercial use.

11) Updates & Availability

We may update, modify, or discontinue features without notice. We don’t guarantee the Services will always be available or error-free.

12) Feedback

If you send us feedback or suggestions, we may use them without restriction or compensation to you.

13) Third-Party Services

Services may link to or integrate third-party offerings. Those third parties are responsible for their services and terms.

14) Privacy

Our Privacy Policy explains how we handle personal data. It forms part of these Terms.

15) Suspension & Termination

We may suspend or terminate access if you breach these Terms or we believe your use poses risk. You may stop using the Services at any time.

16) Governing Law; Disputes

These Terms are governed by the laws of the Republic of Panama, without regard to conflict-of-laws rules.

  • Informal resolution: Before filing a claim, you agree to email us at support@kilost.com and attempt to resolve the dispute informally for 30 days.
  • Arbitration; class-action waiver: Except for small-claims matters, you and Kilost agree that any dispute will be resolved by binding individual arbitration, seated in Panama City, Panama, conducted in English or Spanish. Class actions and class-wide arbitration are not permitted. Judgment may be entered on the award in any court with jurisdiction.
  • If arbitration is unenforceable as to a particular claim, exclusive venue will be the courts located in Panama City, Panama.

17) Warranties & Liability

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KILOST'S TOTAL LIABILITY FOR ANY CLAIMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US (IF ANY) FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

18) No Indemnity From Users

We do not require you to indemnify us. However, nothing in this section limits our rights or remedies for your breach of these Terms or applicable law.

19) Changes to These Terms

We may update these Terms from time to time. For material changes, we will notify you by email (to the address in your account) at least 7–30 days before the changes take effect. Your continued use after the effective date constitutes acceptance of the updated Terms.

20) Communications; Research; Marketing

  • Support: Contact us at support@kilost.com.
  • User research: We may contact you for surveys or research about Kilost; participation is optional and you can opt out at any time.
  • Marketing: Preferences for marketing communications are handled in our Privacy Policy.

21) Miscellaneous

  • Entire agreement: These Terms (plus any policies referenced, including our Privacy Policy and Medical Disclaimer) are the entire agreement between you and us regarding the Services.
  • Severability: If any provision is found unenforceable, the remainder will remain in effect.
  • No waiver: Our failure to enforce a provision is not a waiver.
  • No assignment by user: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. (We do not include an assignment right in our favor.)
  • Language: We may publish these Terms in English and Spanish. If there is any conflict, the English version controls.

Linked Policies

  • Privacy Policy – explains personal data handling (collection, use, storage, deletion).
  • Medical Disclaimer – reiterates non-medical nature and emergency guidance.